How to contact us over Christmas

17 December 2021

Our administrative office will be closed from 24 December 2021 to 4 January 2022, however there are still several ways to find information and get in contact with us if you need to.

Refunds and COVID-19

If you are no longer able to attend an event between 23 December and 4 January because you have tested positive for COVID, are showing symptoms, or have been asked to isolate, do not attend Saffron Hall.

Please email info@saffronhall.com at least 24hrs before the start time of your performance with your name and order number and we will be happy to offer you a refund for the tickets of any person unable to attend who has shown symptoms, been told to isolate or tested positive.

We will not be checking our email account regularly over the Christmas break, however you will get automatic reply from us to confirm that we've received your email. We aim to get back to all enquiries received over the holiday by Friday 14 January 2022.

Find information online

You can find the latest information about visiting Saffron Hall, updates about the performances over Christmas, refunds and more on the Wizard of Oz FAQ page.

All upcoming events at Saffron Hall will be taking place as scheduled. If this information changes, we will contact all ticket bookers directly and update the cancellations page on our website.

Contact us by email

If you have a non-urgent query, then email is the best way to get in touch with us. We will not be checking our email account regularly over the Christmas break, however you will get automatic reply from us to confirm that we've received your email. We aim to get back to all enquiries received over the holiday by Friday 14 January 2022.

Contact us by phone

If your enquiry is more urgent, our telephone box office and the Tourist Information Centre in Saffron Walden will be open at various points over the Christmas period.

Telephone Box Office - 0845 548 7650 (calls cost 7p per min + access charge)
Christmas Eve – 10am-2pm
Christmas Day - closed
Boxing Day - closed
27 December – closed
28 December – closed
29 December – 10am-5pm
30 December - 10am-5pm
31 December – 10am-2pm
1 January – closed
2 January – closed
3 January – closed
4 January – 10am-5pm


Saffron Walden Tourist Information Centre - 01799 524002
Christmas Eve– 9.30am-1pm
Christmas Day – closed
Boxing Day – closed
27 December – closed
28 December – closed
29 December – 9.30am-5pm
30 December – 9.30am-5pm
31 December – 9.30am-5pm
1 January – closed
2 January – closed
3 January – closed
4 January – 9.30am-5pm

If you ring our administration office on 01799 588545 please leave us a message and we will aim to get back to you by 14 January 2022.

Other useful pages

Saffron Hall from the outside

COVID-19 information

Everything you need to know about attending an event
A navy minibus with 'Book a ride' prominently written across the side

Shuttle bus

Find out more about our free minibus service between Audley End Station and Saffron Hall