Visitor Services and Hospitality Manager

The purpose of our Visitor Services and Hospitality Manager is to create a diverse team of enthusiastic staff who are excited about ensuring everyone who attend our events (audiences and performers) have a truly fantastic visitor experience.

That means you will have leadership responsibility for ensuring staff and volunteers in front-of-house (FOH) operations, bar and catering services and merchandise sales engage with our visitors and deliver a truly over-the-top guest service.

This is a new position which brings together two highly experienced teams in FOH and catering operations whose close attention to our visitors’ needs matches the excellence of the performance they have come to enjoy.

This places our attachment to delivering outstanding levels of customer service with our passion for offering audiences the very best in the performing arts.

To apply, please send a CV and covering letter to deirdre.hickey@saffronhall.com
The deadline for applications is 11 April 2023, 5pm

The cover letter should address how your experience and skills, professional or otherwise, match the role and personal specification and be no more than 2 sides of A4. Please put Visitor Services and Hospitality Manager in the subject line.

If you would like an informal confidential conversation about this job, please contact graham.king@saffronhall.com

Saffron Hall Trust is an equal opportunities employer. We recruit regardless of race, religion, gender, sexual orientation, age, neurodivergence, or disability status and look to employ from a wide range of backgrounds and experiences. We want to make it possible for everyone to shine during the application process.

If you need any changes to our application process or would like to apply in a short video, or another format, we would be happy to support you and accommodate this. If there are any other changes we could make to accommodate you, please let us know.

We are an arts and education charity based at Saffron Hall, bringing exceptional musical performances to local and regional audiences, raising aspirations among young people, and promoting well-being in the community. Saffron Hall, on the site of Saffron Walden County High School campus, lies at the heart of a unique partnership between Saffron Hall Trust and Saffron Academy Trust- a family of schools providing outstanding state education for their communities.

Saffron Hall opened in 2013 with a season of just twelve concerts. Eight years later it boasts a world-class music programme that includes two Resident Orchestras, classical, opera, folk, big band, brass band, swing, jazz, world, and genre-defying music. Dance and spoken word have since been added to the programme. To date, we have presented 449 events and 182 local amateur concerts and sold over 192,000 tickets to more than 42,000 bookers on our database. Since 2015, our schools and
community programmes have engaged with over 35,000 participants.

At the heart of our programme is the belief that all are entitled to high-quality performing arts experiences. It is this spirit of equal opportunity that is endlessly appealing to audience members, artists, and participants alike. Some of the world’s finest artists regularly appear on stage with young people and amateur performers or take part in our schools and community programmes. From artists such as Nicola Benedetti, Jess Gillam, Kathryn Tickell, and Courtney Pine to ensembles such as Britten Sinfonia, the London Philharmonic Orchestra, the National Youth Jazz Orchestra and Boy Blue Entertainment, they have all become genuinely bound to our community, making the performing arts an integral part of life in our area.