Accessibility

Facilities

Saffron Hall is fully wheelchair accessible from our car park, with level external door thresholds and a power-assisted main entrance door. Our accessible seating includes:

Standard wheelchair accessible toilets are located on the ground floor and the mezzanine, which is accessible by lift. Our stewards are always at hand to give directions if needed.

Induction loop system

Our induction loop system can be used in the Balcony, Rows AA-XX and the Stalls, Rows D-Y. It cannot be used in Rows A-C or Row Z. To use the system in the Balcony (Rows AA – XX and Rows W-Y), simply adjust your hearing aid to the ‘T’ or ‘M’ position. If you’re in Stalls (Rows D – V only), please collect a neck loop receiver (subject to availability) from the Box Office before the performance.


Essential companion tickets

We offer free Essential Companion tickets to anyone who is not able to attend the Hall without the assistance of a companion. Please let us know whether you are eligible for this free ticket when you book.

Booking tickets

If you have access requirements, please let us know when you book so that we can do our best to accommodate them and ensure you receive any discounts for which you are eligible.

We recommend booking in advance where possible as we have a limited number of wheelchair spaces and step-free access tickets for each performance. There are four ways of booking access seats. You can:

1. Call our Box Office on 0845 548 7650

Open Monday to Saturday 10am-5pm. Calls cost 7p per minute + access charge.

2. Visit the Saffron Walden Tourist Information Centre in person

Open Monday-Saturday 9.30am-5pm. Address: 1 Market St, Saffron Walden CB10 1HR.

3. Email

Email Emma in our administration office on access@saffronhall.com

4. Book online yourself

We now have the facility to enable regular access users to book wheelchair spaces and seats with step-free access (which are not available to the general public) and use our free essential companion tickets via our website. Please call our box office on 0845 548 7650 or email access@saffronhall.com and we’ll set this function up for you and give you some simple instructions on how to use it.

If you already have this facility set up and you need a reminder for how to book you can find our Guide for Online Access Booking (PDF) available to download via the button below.

Getting here

Wheelchair Accessible Shuttle Bus
We run a free wheelchair accessible minibus which runs between Audley End station and Saffron Hall at selected Saffron Hall events. To find out if we’re running this service for your event, please check the event’s page in our What’s On section. You can hop on anytime from an hour before your concert, and we run return trips to the station for an hour after the performance. You’ll find the minibus as you exit the station, opposite the taxi rank and in (or next to) the ‘Daily Parking’ area.

The minibus is branded ‘Uttlesford Community Travel’ and although it also has ‘Book a ride’ written prominently on the front and sides, there is no need book the minibus in advance.

Parking
Feel free to use our setting down point, conveniently located just outside the main entrance. We also have several dedicated parking spaces for wheelchair users and Blue Badge holders. These are located between 10 and 30 metres from the main foyer entrance door.

We reserve a number of parking spaces for access visitors depending on the size of the audience. These parking spaces can be found in the below areas on the map: ‘Blue badge and Drop Off’, Purple Car Park, Pink Car Park.

Saffron Hall Site Map

What to expect when you arrive

Saffron Hall is on the site of Saffron Walden County High School so is only open to the public directly before or after a Saffron Hall event. The Saffron Hall box office and bar are normally open to the public at least an hour before the start of an event, and the auditorium will open to audience members between 15-30 minutes before the start of an event.

When you arrive you will be greeted by a friendly Access Steward who will be stationed near the box office (directly inside the main entrance). They will be on hand to show you to your seats and answer any questions you have about the venue. If an access steward has not made themselves known to you when you arrive, please notify the box office or talk to any of our other stewards (dressed in black).

When you book your tickets you can choose to have them posted or emailed to you. You will not be asked to provide any evidence or accreditation in order to buy access tickets.

Evacuation procedure

Some emergency exits are only available via the stairs. For Health and Safety reasons, if you are sitting in seating above Row D (rows E – Y, AA – XX) you must be able to exit the auditorium via some stairs and without the use of the lift.