Booking Information

Book online
Buy tickets anytime using our secure website. If you are having problems logging in to your account on our website or accessing our booking pages then you may need to change your browser settings.

Book by phone
Call us on 0845 548 7650 between 10am-4.30pm, Monday-Saturday (excluding public holidays). Calls cost 7p per minute plus your standard access charge.

Book in person
Book in advance between 9.30am-5pm Monday to Saturday and 10.30am-1pm on public holidays at:

Saffron Walden Tourist Information Centre
1 Market Place
Saffron Walden
CB10 1HR

(Please note that the centre is closed on Christmas Day, Boxing Day and New Year’s Day)

Payment methods
We accept cash, VISA credit and debit cards, MasterCard, Maestro Domestic, Electron, JCB, Solo and Laser cards. We do not accept cheques, Maestro International, Amex or Diners cards.

Booking fees
Saffron Hall charges a £1 booking fee per ticket for all web, phone and in-person transactions. A charge of £1 per transaction also applies if you’d like your tickets posted.

Refunds
We will only offer a refund if a performance is postponed, cancelled, or abandoned less than halfway through. Ticket booking fees are non-refundable.

Ticket returns in exchange for credit
If an event is sold out and you would like to return your tickets, you must contact info@saffronhall.com or ring 01799 588545 to inform us of your request at least 72hrs before the start time of the event you have booked for.

The value of your tickets (minus the booking fee) will be returned as Saffron Hall credit, which can used to book future Saffron Hall events, and will expire 2 years after the date of issue.

All ticket returns are at the discretion of our Box Office. For more details please email us on info@saffronhall.com or call us on 01799 588545.

On the day returns
If you are unable to return the tickets to us in advance, we may be able to resell the tickets on your behalf on the day.

Tickets returned to us within 72hrs of the event can be offered for resale at the Saffron Hall box office on the day of the performance. We cannot guarantee the successful resale of a returned ticket.

Where tickets are not successfully resold, no credit will be given. If we successfully sell the tickets, the value of your tickets (minus the booking fee) will be returned as Saffron Hall credit, which can used to book future Saffron Hall events, and will expire 2 years after the date of issue.

Buying returns
If an event you want to go to is sold out, you may still be able to attend. Our Box Office at Saffron Hall opens an hour before each event, and any returned tickets will be made available to buy.

Concessions
We offer half-price tickets for under 25s at most Saffron Hall presented events and offer free Essential Companion tickets for customers with access requirements. Concessions for other events vary – please check with our Box Office.

Children aged 24 months and under may sit on another guest’s lap and do not require a ticket.

For full conditions of sale, please see our Terms & Conditions