Booking Information

Book online
Buy tickets anytime using our secure website. If you are having problems logging in to your account on our website or accessing our booking pages then you may need to change your browser settings. 

Book by phone
Call us on 0845 548 7650 between 10am-4.30pm, Monday-Saturday (excluding public holidays). Calls cost 7p per minute plus your standard access charge.

Book in person
Book in advance between 9.30am-5pm Monday to Saturday and 10.30am-1pm on public holidays at:

Saffron Walden Tourist Information Centre
1 Market Place
Saffron Walden
CB10 1HR

(Please note that the centre is closed on Christmas Day, Boxing Day and New Year’s Day)

Payment methods
We accept cash, VISA credit and debit cards, MasterCard, Maestro Domestic, Electron, JCB, Solo and Laser cards. We do not accept cheques, Maestro International, Amex or Diners cards.

Booking fees
Saffron Hall charges a £1 booking fee per ticket for all web, phone and in-person transactions. A charge of £1 per transaction also applies if you’d like your tickets posted.

Refunds
We will only offer a refund if a performance is postponed, cancelled, or abandoned less than halfway through. Ticket booking fees are non-refundable.

Ticket returns
We will only offer a refund if a performance is postponed, cancelled, or abandoned when less than half the performance has taken place. The £1 per ticket booking fee is non-refundable.

Ticket returns are only accepted for concerts and events presented by Saffron Hall (labelled as ‘Presented by Saffron Hall’ on the website) that have sold out.

The following conditions apply:

• If a concert or event is sold out and you would like to return your tickets, you must contact boxoffice@saffronhall.com or ring 01799 588545 to inform us of your request at least 72 hours before the start time of the concert or event you have booked for. The value of your tickets (minus the £1 per ticket booking fee) will be returned as Saffron Hall credit, which can be used to book future Saffron Hall events, and will expire two years after the date of issue.

• If you are unable to return the tickets to us 72 hours or more in advance, we may be able to resell the tickets on your behalf on the day. Tickets returned to us within 72 hours of the event can be offered for resale at the Saffron Hall box office on the day of the performance. We cannot guarantee the successful resale of a returned ticket. Where tickets are not successfully resold, no credit will be given. If we successfully sell the tickets, the value of your tickets (minus the £1 per ticket booking fee) will be returned as Saffron Hall credit.

All ticket returns are at the discretion of our Box Office. To inform us that you wish to return tickets within 72 hours of an event, you must email boxoffice@saffronhall.com with your name, contact details, seat number, and order number. If we are able to successfully re-sell your tickets, you will receive an automated email confirming your account credit.

Buying returns
If an event you want to go to is sold out, you may still be able to attend. Our Box Office at Saffron Hall opens an hour before each event, and any returned tickets will be made available to buy.

Concessions
We offer half-price tickets for under 25s at most Saffron Hall presented events and offer free Essential Companion tickets for customers with access requirements. Concessions for other events vary – please check with our Box Office.

Concessions or discounts are available for some performances. Please check the website, call the Box Office or ask when booking tickets in person about which concessions or discounts apply to individual events.

Strict age restrictions apply to most events, so please check event details before booking. Babes in arms (children under 24 months) are only admitted to performances specifically aimed at them, such as pantomimes, family events, and shows permitting all ages. Where permitted, babes in arms may attend free of charge but are not allocated a seat and must sit on a parent or guardian’s lap throughout the performance. If a separate seat is required for a child under 24 months, a ticket must be purchased.

Admissions

General Admission: Children under 5 are not admitted to main performances, but some specifically designated "family" shows allow them.

Accompanied Minors: Children under 14 must be accompanied by an adult (16+).

Family Events: Tickets are required for children over 24 months.

Specific Events: Age guidance or restrictions vary by event (e.g. depending on event content).

For full conditions of sale, please see our Terms & Conditions