Booking Information

Book online
Buy tickets anytime using our secure website. If you are having problems logging in to your account on our website or accessing our booking pages then you may need to change your browser settings.

Book by phone
Call us on 0845 548 7650 between 10am-5pm, Monday-Saturday (excluding public holidays). Calls cost 7p per minute plus your standard access charge.

Book in person
Book in advance between 9.30am-5pm Monday to Saturday and 10.30am-1pm on public holidays at:

Saffron Walden Tourist Information Centre
1 Market Place
Saffron Walden
CB10 1HR

(Please note that the centre is closed on Christmas Day, Boxing Day and New Year’s Day)

Payment methods
We accept cash, VISA credit and debit cards, MasterCard, Maestro Domestic, Electron, JCB, Solo and Laser cards. We do not accept cheques, Maestro International, Amex or Diners cards.

Booking fees
Saffron Hall charges a £2 fee per transaction for bookings made in person and via phone, and a £1 fee per transaction for web bookings. A charge of £1 also applies if you’d like your tickets posted.

Refunds
We will only offer a refund if a performance is postponed, cancelled, substantially changed or abandoned less than halfway through.

Exchanges
Under the following circumstances, we may exchange tickets for venue credit that you can put towards another Saffron Hall event:

• The ticketed event must be sold out
• You must notify us at least 72 hours before the event.
• If we successfully resell the tickets (we can’t guarantee that we’ll be able to do this), we’ll issue you with a credit minus a £1 administration fee. You can use your credit to book any Saffron Hall presented events within one year of the credit being issued.

Ticket exchanges are at the discretion of our Box Office. For more information, call our administration team on 01799 588545 (Monday to Friday 10am – 5.30pm).

On the day returns
If you can’t return the tickets to us in advance, we may be able to resell tickets on your behalf on the day. Bring tickets directly to the Box Office at Saffron Hall from one hour before the event begins.

Buying returns
If an event you want to do to is sold out, you may still be able to attend. Our Box Office at Saffron Hall opens an hour before each event, and any returned tickets will be made available to buy.

Concessions
We offer half-price tickets for under 25s at most Saffron Hall presented events and offer free Essential Companion tickets for customers with access requirements. Concessions for other events vary – please check with our Box Office.

For full conditions of sale, please see our Terms & Conditions